FAQ's

Q. Where do you operate?

- Gloucestershire and the surrounding counties.

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Q. How soon can we deal with my enquiries?

Immediately. Either call, send us an e-mail or fill in the enquiry box and we will contact you to gather more information and arrange a site visit to assess your needs further and take a look at your premises. This is preferable so that we can provide you with the most accurate quote and service.

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Q. Do we need to sign up to a long term contract?

- No, we can offer you flexible service terms which can vary from monthly, quarterly or annually renewed. However the longer the term the more discount we can offer.

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Q. Can you guarantee security to our premises?

- We go to extra lengths to make sure that the staff we provide to you are thoroughly checked and referenced, and if necessary we can provide CRB/POVA checks on request.

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Q. What are your health and safety precautions?

- All of our staff are trained to understand health and safety and COSHH regulations and trained to operate under your policies and procedures.

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Q. What times can you provide your services, what about bank holidays?

- Anytime. We work with your schedule not ours, we can arrange and factor in prices for services on any day, at any time.

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Q. What shall we do next?

- Just contact us in any way you like, by phone, email you can even drop us a text, let us know what you need and we can take it from there.

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"In August 2009 I contacted Mercury cleaning services, at the time we were desperate for a cleaner. They were professional from the start and were very professional and quick with the service they provided us with..."

- Jan Marr - Day Co-ordinator, Sceats care home

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